Terms of Service

These Terms of Service (“Terms”) govern access to and use of Roman, including roman.ai, our Slack application, software, integrations, and related services (collectively, the “Service”).

The Service is provided by Caesar Labs Inc., a company based in San Francisco, California (“Caesar Labs,” “we,” “us,” or “our”).

By installing, accessing, or using Roman, you agree to these Terms.

If you use Roman on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms. In that case, “you” includes that organization and its authorized users.

Roman is an early-stage, experimental product intended for business use. Please read these Terms carefully.

1. The Service

Roman is an AI-powered software service that can receive instructions, access information you authorize, generate content, interact with connected applications, and take actions on your behalf.

Roman is an evolving product.

Features may be incomplete, experimental, inaccurate, unavailable, changed, restricted, or discontinued at any time.

We do not promise that any current feature, integration, model, workflow, price, or level of service will remain available.

2. Business Use Only

Roman is intended for business, commercial, and professional use and is not intended primarily for personal, family, or household purposes.

You must be at least 18 years old to create an account or install Roman.

3. Accounts and Organizational Authority

You are responsible for:

• providing accurate account information;
• maintaining the security of your account;
• controlling access to your workspace;
• deciding which users may instruct Roman;
• reviewing permissions granted to Roman; and
• all activity occurring through your account or workspace.

If you install Roman for an organization, you represent that you have authority to authorize Roman to access the Slack workspace, connected services, and information made available to it.

You must promptly notify us at team@roman.ai if you believe an account, workspace, integration, or credential has been compromised.

4. Slack and Connected Applications

Roman may interact with Slack and third-party applications selected by you.

By connecting an application, you authorize Caesar Labs to access, process, transmit, create, modify, or delete information through that application to the extent reasonably necessary to carry out requests made through Roman and within the permissions you grant.

You are solely responsible for:

• determining which applications Roman may access;
• configuring appropriate permissions;
• ensuring you have authority to provide Roman access;
• determining which users may instruct Roman;
• reviewing actions before or after they occur where appropriate; and
• complying with your own organization's policies.

Third-party applications may change, suspend, restrict, or discontinue their APIs or services at any time.

Caesar Labs is not responsible for third-party applications or for losses caused by their actions, omissions, outages, security incidents, API changes, data practices, or availability.

5. Customer Content

“Customer Content” means information, data, prompts, instructions, files, messages, records, and other content provided to Roman or made available through an authorized integration.

As between you and Caesar Labs, you retain your rights in Customer Content.

You grant Caesar Labs a non-exclusive, worldwide right to host, copy, transmit, process, modify, and otherwise use Customer Content only as reasonably necessary to:

• provide the Service;
• perform actions you request;
• maintain and secure the Service;
• provide support;
• comply with applicable law; and
• enforce these Terms.

You represent that you have all rights, permissions, and lawful bases necessary for Caesar Labs to process Customer Content as contemplated by these Terms.

Caesar Labs does not use Slack API data to train large language models.

6. AI Outputs and Autonomous Actions

Roman uses artificial intelligence.

Artificial intelligence systems are probabilistic and may produce outputs or take actions that are:

• inaccurate;
• incomplete;
• misleading;
• outdated;
• unexpected;
• inappropriate; or
• different from what you intended.

Roman may misunderstand instructions or context.

Roman may also interact with third-party systems in ways that modify, send, create, or delete information.

You assume the risks associated with instructing an AI system to take actions on your behalf.

You are responsible for evaluating Roman's outputs and actions and for deciding when human review or approval is appropriate.

You should independently verify important information before relying on it.

Where Roman provides approval, confirmation, permission, or access-control features, you are responsible for configuring and using those features appropriately.

Caesar Labs is not responsible for actions Roman takes in accordance with instructions, permissions, credentials, information, or access supplied by you or your users.

7. High-Risk and Regulated Uses

Roman is a general business productivity tool.

Unless Caesar Labs expressly agrees otherwise in writing, you may not rely on Roman:

• as legal, medical, tax, investment, accounting, or other licensed professional advice;
• to make final employment, lending, housing, insurance, healthcare, legal, or similarly consequential decisions about individuals;
• to conduct surveillance;
• to infer protected or highly sensitive characteristics for consequential decision-making;
• to execute unauthorized financial transactions;
• to access information without authorization; or
• in circumstances where an error could reasonably result in death, personal injury, or substantial physical harm.

Roman is not designed to process protected health information as a HIPAA-compliant service.

You may not use Roman to process protected health information subject to HIPAA unless Caesar Labs has expressly agreed to that use in writing and any legally required agreement, including a Business Associate Agreement, has been executed.

8. Acceptable Use

You may not use Roman to:

• violate applicable law;
• infringe intellectual property, privacy, confidentiality, or other rights;
• gain unauthorized access to systems or data;
• distribute malware;
• facilitate fraud, harassment, stalking, or abuse;
• impersonate another person without authorization;
• circumvent access controls or security measures;
• interfere with the Service or third-party services;
• probe or test vulnerabilities without authorization;
• conduct unlawful surveillance;
• use Slack Data for advertising or unrelated profiling;
• use Slack Data to train a large language model;
• bulk export Slack information except where expressly permitted;
• circumvent third-party platform restrictions; or
• assist another person in doing any of the foregoing.

We may investigate suspected violations and may suspend or terminate access without prior notice where reasonably necessary to protect Caesar Labs, users, third parties, or the Service.

9. Your Responsibility for Data and Backups

You are responsible for maintaining appropriate backups of information that is important to you.

Roman is not a system of record unless Caesar Labs expressly agrees otherwise in writing.

We do not guarantee that Customer Content, task history, outputs, logs, messages, files, or other information will be preserved indefinitely or recoverable.

You are responsible for confirming that important actions have completed successfully and that important data has not been unintentionally changed or deleted.

10. Fees and Stripe

Some features may be free and others may require payment.

Paid subscriptions and transactions may be processed using Stripe or another payment provider.

By purchasing a paid plan, you authorize us and our payment provider to charge the applicable fees and taxes.

Unless otherwise expressly stated or required by law:

• fees are charged in advance;
• fees are non-refundable;
• unused time or usage has no cash value; and
• promotional or free access may be modified or discontinued at any time.

We may change prices and plan limits prospectively.

11. Intellectual Property

Except for Customer Content, Caesar Labs and its licensors own the Service and all related software, technology, designs, trademarks, documentation, and other intellectual property.

Subject to these Terms, Caesar Labs grants you a limited, non-exclusive, non-transferable, revocable right to use Roman for your internal business purposes.

To the extent Caesar Labs has any rights in outputs generated specifically for you by Roman, Caesar Labs grants you the right to use those outputs for your business purposes.

Because AI systems can generate similar or identical content for different users, we do not represent that outputs are unique or eligible for intellectual property protection.

We do not warrant that AI-generated outputs do not infringe third-party rights.

12. Feedback

If you provide ideas, suggestions, feedback, requests, or recommendations regarding Roman, you grant Caesar Labs a worldwide, perpetual, irrevocable, royalty-free right to use them without restriction or compensation.

This section does not give Caesar Labs ownership of your Customer Content.

13. Beta and Experimental Service

Roman may be offered as an alpha, beta, preview, early-access, experimental, free, or evaluation service.

You acknowledge that such services:

• may contain bugs or errors;
• may not operate correctly;
• may experience downtime;
• may lose information;
• may produce unexpected results;
• may materially change without notice; and
• may be discontinued at any time.

You use experimental features at your own risk.

We have no obligation to provide service levels, support commitments, uptime guarantees, maintenance windows, feature continuity, or any other service-level commitment unless expressly agreed in a separate written agreement.

14. Suspension and Termination

You may stop using Roman at any time.

We may limit, suspend, or terminate your access to all or part of Roman at any time if:

• you violate these Terms;
• your use creates security, operational, reputational, or legal risk;
• a third-party platform requires us to do so;
• fees remain unpaid;
• continued provision of the Service is commercially impractical;
• we discontinue the Service or relevant functionality; or
• we reasonably believe suspension is necessary to protect Caesar Labs or others.

Where reasonably practicable, we may provide notice, but we are not required to do so where immediate action is appropriate.

15. NO WARRANTIES

16. LIMITATION OF LIABILITY

17. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Caesar Labs and its affiliates, officers, directors, employees, contractors, and agents from and against third-party claims, damages, judgments, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:

• Customer Content;
• your use of Roman;
• actions taken through your account or workspace;
• your connected applications;
• your violation of these Terms;
• your violation of applicable law;
• your violation of another person's rights;
• your failure to obtain required permissions or consents; or
• instructions, permissions, or data supplied by you or your users.

Caesar Labs may control the defense and settlement of any indemnified claim, and you agree to reasonably cooperate with us.

You may not settle a claim in a manner that imposes liability or obligations on Caesar Labs without our written consent.

18. Privacy

Our Privacy Policy describes how we process personal information.

By using Roman, you acknowledge that information may be processed as described in that Privacy Policy.

If you use Roman on behalf of an organization, you are responsible for providing any required notices and obtaining any required permissions relating to your organization's use of Roman.

19. Changes to the Service and Terms

Roman is evolving rapidly.

We may modify these Terms from time to time.

Changes will become effective when posted unless applicable law requires otherwise.

If a change materially affects your rights, we will provide additional notice where legally required.

Your continued use of Roman after updated Terms become effective constitutes acceptance of the updated Terms.

20. Governing Law; San Francisco Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules.

Before filing a legal proceeding, each party agrees to make a reasonable good-faith effort to resolve the dispute informally.

Any dispute arising out of or relating to Roman or these Terms that is not resolved informally will be brought exclusively in the state or federal courts located in San Francisco County, California.

Each party consents to the personal jurisdiction and venue of those courts.

21. General

These Terms, together with our Privacy Policy and any applicable order form or written agreement, constitute the agreement between you and Caesar Labs regarding Roman.

If a separate written agreement signed by Caesar Labs conflicts with these Terms, the signed agreement controls to the extent of the conflict.

If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect.

Our failure to enforce a provision is not a waiver.

You may not assign these Terms without our written consent.

Caesar Labs may assign these Terms in connection with a merger, acquisition, corporate reorganization, financing, or sale of assets, or by operation of law.

Caesar Labs will not be liable for delay or failure caused by circumstances beyond our reasonable control.

Sections that by their nature should survive termination will survive, including provisions concerning ownership, payment obligations, disclaimers, indemnification, limitations of liability, and disputes.

22. Contact

Questions about these Terms may be sent to:

Caesar Labs Inc.
San Francisco, California
United States
team@roman.ai